What is the Book with Confidence Guarantee?
The Book with Confidence Guarantee is applicable if you are no longer able to travel due to COVID-19 related developments.
For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or the an Alert Level change means travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to.
In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis).
In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.
Please be aware that where your request to amend a booking is not linked to COVID-19 related matters, normal T&C’s will apply.
Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.
This Book with Confidence Guarantee is in place whilst the COVID-19 related Alert Levels 2 - 4 are in force in New Zealand and will be reassessed at each government authorised Alert Level change or at any other time deemed appropriate by the TOP 10 Holiday Parks Group.
If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be direct to that organisation in the first instance.
If you’re not sure how you booked, please contact the park directly for assistance.
Any person, whether a TOP 10 Club Member or non-member/regular guest, who makes a booking with Hanmer Springs TOP 10 Holiday Park is eligible for this guarantee.
We ask for your patience please
The last little while has been extremely testing for our park staff. They have been putting their customers first, often before their own self-care and it has put a big strain on everyone. When interacting with them, please understand that they have been under a lot of pressure, so exercise patience and allow us an appropriate timeframe to respond to your enquiries. We are all doing the best we can, as fast as we can.
Thank you for your ongoing support and from our whānau to yours, we wish you the best health over the coming weeks and months.
From all the team at Hanmer Springs TOP 10 Holiday Park